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Complaints Procedure

Peak Insolvency Ltd is committed to providing products and services of the highest standards. That's why we really value your feedback. Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our services for everybody.

We will always do our best to respond as quickly as possible. In each case, we will listen to you and put matters right if we can.

Our complaints process

Please follow our complaints procedure to help us resolve your complaint as quickly as possible.

Giving us details of your complaint

If you want to complain, please provide the following details:

  • Your name and address
  • Your IVA Direct reference number
  • Your daytime phone number
  • A clear description of your complaint or concerns
  • Details of how you would like us to rectify the situation
  • What we will do

We will try to resolve your complaints within three working days of receipt. If this is achieved we will write to you, by email or letter as appropriate, to confirm that your complaint has been resolved and to explain your next steps. If we are unable to resolve your complaint within this timescale we will acknowledge your complaint in writing within five working days and provide details of the person who will be dealing with your complaint.

To keep you updated with our progress, we aim to resolve complaints within four weeks. If we are not able to do so, we will always write to you explaining what is happening and when we expect to sort out your complaint. Once an assessment and full investigation of your concerns have been made, we will send you a final response letter within eight weeks.

How to contact us

Post:

Complaints

Peak Insolvency Ltd
Kemp House
160 City Road
London
United Kingdom
EC1V 2NX

Regulatory bodies

Our Insolvency Practitioner (IP) is personally licensed by the Insolvency Practitioners Association. The Insolvency Practitioners Association (IPA) can be contacted at Head of Regulation, Valiant House, 4-10 Heneage Lane, London EC3A 5DQ.

You can refer your complaint to the IPs authorising body at any time or if you remain unhappy following our response. You can do this by completing the online complaints form available at https://www.gov.uk/complain-about-insolvency-practitioner which can be sent by email or by post to the Complaints Gateway. Alternatively, you can call the Insolvency Service Enquiry Line on 0300 678 0015, who will take you through the questions on the form over the phone.

Post:

Insolvency Practitioners Association
Head of Regulation
Valiant House
4-10 Heneage Lane
London
EC3A 5DQ

Website: www.insolvency-practitioners.org.uk

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As a resident of Scotland you have alternatives to an IVA